Dealing with customer complaints is a part of business. Whether by phone or in person a customer’s complaints can tell you about product and service problems within your company. This instructional video provides tangible resolutions to better client service when dealing with complaints whether by phone or in person. Emphasised here are listening skills, showing respect and finding a solution for your client. This video contains a number of case studies that emphasise best client practice whilst illustrating problematic service styles.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
316359
Language
English
Audience classification
G
Subject categories
Education, Instruction, Teaching & Schools → Management - Study and teaching
Education, Instruction, Teaching & Schools → Teaching - Aids and devices
Educational & Instructional → Instructional
Family, Gender Identity, Relationships & Sexuality → Conflict management
Food, Health, Lifestyle, Medicine, Psychology & Safety → Conflict management
Food, Health, Lifestyle, Medicine, Psychology & Safety → Consumer complaints
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)