The manual which accompanies program of the same title contains a transcript of the dramatised episode which highlights problems with office communication and outlines some strategies to improve it. Each section of the text gives a brief introduction to the topic and presents a discussion exercise for consideration. Topics include: purposeful communication, the two-way process of communication, planning and establishing regular communication practices, the value of written communication, confidentiality, follow-up communication and using praise to motivate. The video tape may be borrowed as a separate loan item.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
306462
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Communication in management
Agriculture, Business, Commerce & Industry → Office management
Agriculture, Business, Commerce & Industry → Written communication
Communications, Infrastructure, & Transport → Communication
Education, Instruction, Teaching & Schools → Written communication
Sound/audio
Silent
Colour
Not Applicable
Holdings
Text; Access Print (Section 1)