Episode number 7 of Series “The Improving Service”.
Unhappy customers promptly tell others about poor service. Offers the philosophy that complaints should be welcomed so that the problem can be resolved, repeat business generated and the now satisfied customer will tell others. Illustrates a step by step method in a range of service settings.
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How to watch
Collection
In ACMI's collection
Credits
Collection metadata
ACMI Identifier
017777
Language
English
Subject categories
Agriculture, Business, Commerce & Industry → Customer service
Sound/audio
Sound
Colour
Colour
Holdings
VHS; Access Print (Section 1)